Google reviews are an important driver of SEO as well as a key decision driver for the majority of customers, and Doxa has improved both our responses and scores significantly since we started using the system
The auto-sending of reviews is working v well. We are getting a healthy number of responses on a weekly basis and its moving the dial. Our review metric has moved from 4.5 to 4.6
I am also using the A.I. tool in Doxa to auto-reply to customers.
All in all, its working great
Our networks CSI scores increased since we introduced Doxa. As a result, Ireland is now in the top in Hyundai Europe for Customer Satisfaction
