DOXA wasn't retrofitted for automotive. It was built here — with 10 years of dealer feedback data, location-by-location dashboards, and workflows designed for how motor retailers actually operate.
Negative reviews sit publicly, damaging the brand and driving leads to competitors.
The group MD cannot see which dealerships are performing and which need attention.
Unhappy customers post online before anyone internal has a chance to resolve the issue.
Customer Satisfaction Index scores — which drive manufacturer rebates — aren't linked to real-time feedback.
From first Google search to repeat purchase, DOXA covers every touchpoint where reputation meets revenue.
Monitor, request, and respond to Google reviews across every location from one dashboard. AI-suggested responses ensure consistent, timely engagement at scale.
Automatically categorise feedback by topic and sentiment. Detect emerging issues — warranty failures, parts delays, communication gaps — before they escalate across the network.
Configurable surveys for sales, aftersales, and parts — measuring satisfaction at every touchpoint. Separate department-level visibility for targeted improvement.
Structured workflows to identify, escalate, and resolve issues privately before they go public. Track resolution times and outcomes across the group.
Location-by-location and group-level dashboards with actionable KPIs, trends, and competitive benchmarking. AI intelligence reports that speak the language of revenue.
AI-powered WhatsApp outreach that mines your DMS data, identifies trade-in prospects, qualifies intent, and puts hot leads on your sales team's desk with revenue quantification.
We'll show you your competitors' Google ratings, your own review performance, and what an AI intelligence report looks like for your locations.
